At ERNEST-IPTV, we strive to provide you with the best IPTV services and products. We understand that sometimes circumstances may arise that require you to seek a refund or return. This policy outlines our guidelines for refund and return requests to ensure a smooth process for both parties involved.

 

1. Refund Policy:

1.1. Subscription Plans: Our subscription plans are eligible for a refund within the first 7 days from the date of purchase. If you are not satisfied with our services during this period, you can request a refund. Please note that a refund request beyond 7 days from the date of purchase will not be accepted.

1.2. Hardware Devices: Refunds for hardware devices are subject to the manufacturer’s warranty and return policy. If the hardware is found to be defective or damaged upon receipt, please contact our customer support within 14 days of delivery to initiate a return or replacement.

2. Return Policy:

2.1. Subscription Plans: Since our subscription plans primarily involve digital services, returns are not applicable. However, if you encounter technical issues or have concerns regarding your subscription, our support team is available to assist you.

2.2. Hardware Devices: If you receive a hardware device that is defective, damaged, or not as described, please contact our customer support within 14 days of delivery to initiate a return or replacement process. Returns will be subject to inspection, and a refund or replacement will be issued based on the assessment of the returned item.

3. How to Initiate a Refund or Return:

To initiate a refund or return, please follow these steps:

3.1. Contact Support: For subscription refunds or hardware device returns, please reach out to our customer support team at Contact form or WhatsApp within the specified timeframes mentioned in this policy.

3.2. Provide Details: When contacting our support team, please provide your order number, a description of the issue, and any relevant evidence (such as images for damaged items) to facilitate the process.

4. Refund Process:

4.1. Once your refund request is approved, we will process the refund within [number of days] days. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment method and financial institution.

5. Contact Us:

Please be aware that this policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.

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Support Options:

At Ernest-IPTV, we’re here to assist you. Choose the option that suits you best:

1. Contact Form: Have a question or need assistance? Fill out our contact form, and we’ll get back to you as soon as possible.

2. WhatsApp: For quick responses and direct support, reach out to us on WhatsApp.